| Tiger,that is so funny ! but this is so typical of the system.
When I first started to use E-bay it was to sell a few bits and bobs to fellow collectors,it was fun,but then E-bay seemed to prefer people to have shops there and this power selling craze set in,that is fine as long as a quality service is given but from my own personal experience they just take your money,throw the stuff into a jiffy bag without even thinking about the consequences of heavy mail thumped on top,and then you get a bag of bits the other end,this has happened to me twice recently and I am now having reservations about buying stuff on-line,the thing is these people know that by adding extra packing that means less profits as they would need to pay more on postage,as E-bay leave the postage/packing costs to the customer,some firms as we know take advantage of this by making a profit from it with the bare minimum in terms of packing.
Also I am not overly impressed with their claims system either,if you pay by Pay-pal then they refer you to them for the claim procedure,in other words passing the book,they own Pay-pal anyway but do not like people to know that.
All of this smacks of greed that hides behind a too complex flustrating jungle of a site map,which seems to lead you back to where you started from,they are clearly not beyond the law as they seem to think,even their blase attitude comes over on the Watchdog programmes,they will not start any help lines because they know that will cost them money.
Admittedly MercExchange have left it late in the day to lay claim to the use of their original system,some say that they did this stalling knowing that more money for compensation would be available,but if the law says that they are entitled to any compensation,then this will finish E-bay and their glossy offices,it is a bitter business dog eat dog.
But without the customers they would be lost,to gain faith again they need to think carefully about the future of the on-line auction system and re-structure it to assist rather than hinder the customer,lets start with making feedback effective from stage one ie the vendor must leave feedback first,also those that solicit for feedback with these blackmail techniques be banned,the genuine feedback is all that we have to go on as towards the integrity of the business or individual,so lets make it workable from the start.
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