| Howdy Barry,
I totally agree with you, why should you have to pay when you are not at fault.
Now if I had lost one or two parts of this model, it would be different, even if there were just one or two parts missing (as if they broke off a sprue while the company was packaging the kit) then I could understand maybe paying for parts, but this wasnt just one or two parts missing, this was entire sprues of parts missing.
I could go on and on ranting about this, but, in all fairness, I will reserve my remarks until a more appropriate time. I posted this so that people could see how companies respond to customers complaints.
I demonstrated a few weeks ago how Fujimi responded to a complaint and I must say they now have one very happy customer. who doesnt mind letting others know about my experience with their customer service dept.
Now its time to see how and where minicraft rates in the customer service area.
Again, I didnt specify a remedy to this complaint, I thought I would let them determine the best response without "prompting".
When I get that response, I will be sure to post it here and let ya'll know their idea of a rememdy be it good or bad.
So, now I have given them enough rope, will they "hang themselves" or will they "tow the line"? We will all find out soon.
have a good day,
Greg |