| Howdy RJ,
Well, as I mentioned above, Fujimi gained a customer (me) who will always have good things to say about their company. I still have the email correspondance between myself and them.
And in all fairness, other than getting it WRONG Minicraft appears to be atleast trying to do the right thing. We shall see how this all unfolds, I will be sure to post Ms. Blackwells reply to my reply.
You know it must really be embarrassing to attempt to correct something with yet another mistake. These arent life threatening mistakes (the leaving out of parts in a kit or offering to send the wrong replacement parts), but they do reflect back on the company.
I almost informed Ms. Blackwell that the outcome of this "situation" was to be witnessed by possibly as many as 1,300 members of this forum. However, I didnt wish to influence her response to the situation. I will however let her know that indeed up to 1,300 members of this forum will have access to how this situation unfolded once it is settled.
Please understand, I am not trying to cause problems for the employees of minicraft, or for Ms. Blackwell, but Poor Quality Control at the factory and Poor Comprehension by the customer service representitive, (especially after she had just stated that her company "is always interested in what their customers have to say"), reflects very poorly on their company in my opinion.
If any of you are interested how the complaint I had with fujimi unfolded, let me know and I can post the email correspondance between myself and that company
Anyway, have a good day, I have rambled enough for today,
Greg |