| Excellent Greg,and once more you have received a very positive answer and settlement from this company,if only other companies ( who will remain nameless at this point ) would follow suite and realise that as modellers we spend our hard earned cash and keep them in business,by pushing letters at the bottom of the in-box and ignoring us is just not acceptable,with more and more models being purchased via long distance sources the need for customer care is even more valid,another thing has come out of this,whatever you do,do not accept second best,if a part is missing or warped then you have the right to complain and request assistance,as Greg says let them know about the problem,I particularly like your end piece about small and big fires,how true this is.
I have a few horror stories to tell but for the time being will allow the current one to resolve,hopefully happily.
__________________ 'And there I was oil on my goggles from a broken pipe,then I looked at the altimeter,all I could see was the makers name !' www.wonwinglo.scale-models.net/ |