| There seems to be a great reluctance to keep the customer happy,from a lot of companies in general,what has not been grasped here by the customer relations apart from the obvious mis-reading of the letter,is the inconvenience that you have been faced with.
Whether the company supplies either a single part,sprue or complete kit ( as quite rightly should have been in this case ) it is not going to cost much to put things to right ! a few cents worth of merchandise and a bit of time spent packing and sending them to the customer,I dont know whether we live on another planet to these manufacturers but it does seem to be making a big issue out of something that could be easily resolved with a replacement kit ? after all what good are the other parts to them once they remove the said missing parts ?
A few bobs worth of customer care could,and will go a long way towards the goodwill of the company,worth a lot more in fact than the stingy attitude so far shown.
Customer care should be the same everywhere whatever the product,it is not just about quality but looking after the loyality of their customers.
In the UK we have a law that clearly states the goods should be fit for the purpose,if they do not meet that criteria then the manufacturer is responsible to the distributor and the retailer,but first and foremost and more importantly ourselves the purchaser the end user.
I am sure that there must be similar laws in your own country Greg.
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