| Howdy Guys and Gals,
Well, the saga continues, the plot thickens....(add your own cliche' here).
I just recieved an email from Ms. Blackwell, Operations manager at minicraft, in response to my letter informing her that I didnt need the parts to the liberator due to it having been thrown awa long ago, and Instead it was the PV1 Ventura which I needed parts for.
Here is what she wrote.....(all she wrote, no editing on my part):
"I am having my parts department pull these parts and will have them sent to you tomorrow.
Regards,
Sharon"
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Thats it, thats all. Did my message about not needing the liberator parts get through? Is she sending the liberator parts? The Ventura parts? Both sets of parts?
For answers to these and other questions, stayed tuned, dont touch that mouse!.
Seriously for a moment though, and I may be "nit picking" at this point, but, there was no, Dear Mr Worsham, Hello Mr Worsham, Howdy Dude or anything like that. Now dont get me wrong, but what happened to "greeting the customer with a smile"? What happened to corgiality?
Am I on this ladies "last nerve"? Am I keeping her from something more important than the resolution to a customers complaint?
Anyway, I have yet to respond to her letter (if you can call 19 words a Letter), but when/if I do, I will surely post my response here. I may just take the "dry tone" of this letter and not respond. Sometimes its best to qwell the urge to be sarcastic, especially when dealing with the written word. As I am sure you all are aware, you can not tell a persons intentions all of the time, there are no visual clues to tell you if it was meant "dryly" or if this is just her personality.
again, more to come as I get em' or send em'
Have a good day,
Greg |