GEEDUBBYA

Howdy Guys and gals,

Ok, I recieved the missing parts today from minicraft. 4 Sprues (19 parts) and the decal sheet. All the parts are molded in clear.
The parts and decals came in a small 4"X4"X5" plain box addressed to me.
I looked and looked for a note....a note of any kind. No note, no apology, no packing slip, no nothing.
So I will say this, Ms. Blackwell did get the job done, she got me the parts which should have been in the model to begin with.
However........this being the second kit I have bought from them, both having missing parts, plus the fact that had I not stopped her with an email, she would have sent me the wrong parts (read above posts), and the fact that I got the feeling that I was "imposing" on Ms. Blackwell to get the parts (that should have been in the kit to start with), my personal opinion of this company is as follows:

1. The service was not real courteous, I was made to feel like I was wasting the representitives time.
2. No "thank you", no apology, no nothing as far as correspondence from the representitive included with the parts. (I must concede that there was an apology in her original email, but again, the overall experience made me feel as though I was a "bother" for even mentioning that I had two kits from them, both missing parts).
3. The companies kits (that I have bought) seem to all be missing parts, atleast 2 kits out of 2 kits were missing parts for me. (thats batting a 1000).
4. The quality control standards for this company are lacking if they allow partial kits to leave the factory. I realize Ms. Blackwell stated that "sometimes one will slip thru", but, if you have so many slip thru that you actually have to set up a section on your website named "replacement parts" to deal with missing parts, then you have a problem in your manufacturing facilities.
5. Regarding that section of the website...... this statement "You will be advised of the cost for the replacement part (including Shipping and Handling charges) via email." is something that should not be there in my opinion. If they know there may be parts which need to be replaced, they should not even think of charging anyone, the parts need to be in the kits before they leave the factory.

I would have to say that overall, I am not real impressed with this company, its mediocre at best, I am afraid that their "catchphrase" "legends in the making" is in fact a legend in the making.......if they do not tighten up their quality control, thats all the company will be...."a Legend".
Purchase from this company if you will, possibly you will have better luck with their products than I have. I got the parts I needed and now I can put the model together finally. I am $30 in the hole from the Liberator model, but thats just a cost I will "chalk up to experience".

If I had to rate this company 1 to 10, it would be a five (5), nothing outstanding. Maybe someday I will think different, but until such time as I can purchase one of their kits and not have parts missing, this is the way I will feel.

I sincerely hope that Ms. Blackwell takes this posting as constructive criticism of her company and uses it to help instill the need for quality control in the factory.....especially since 1,300 people now have access to this review.

However on the companies behalf, I dont want this thread to be totally "negative", if you have built any Minicraft models, please tell us how they rate in your opinion..1 to 10, (10 being the best).

have a good day,

Greg


ps: I will be including the link to this thread in my thank you note to Ms. Blackwell,(Yes, I send a thank you) so again, if you have built their models, lets us know what you think.
Maybe Ms. Blackwell or a company Rep. will join the forum and respond to this posting. Hopefully they will atleast realize the impact one bad kit can make....1,300 pair of eyes would probably say that this thread should never have been started, the parts should be in the kit to start with.