| Greg this is a situation that must be compared with the way a television company views its complaints procedure,ie many people do not make complaints either because they cannot be bothered or they think that their singular complaint is not noticed,in fact that is far from he truth as a single complaint gets a measurement placed against it,for example one complaint,equals 6,000 related to the viewing figures.
So your complaint will represent not just your own personal instance of missing parts but those of many,many more modellers.
To be honest I do not really care too much if I have ruffled anyones feathers whilst making a complaint,and certainly never feel guilty about making any subsequent complaints due to poor follow up,the companies must never loose sight of the fact that without its consumers then they would be quickly out of business,this applies to lots of things besides model kits.
Not reading initial enquiries properly represents a lack of attention to detail,I wonder if that detail would not have been noticed if it had been an order for a thousand kits ? doubtful,when anyone reads anything, it should not be done in the context of it does not matter whether this is a complaint that costs my company time because we have sloppy packing procedures, and I will only just fulfill any obligation to act upon it,but if it another matter that means orders for my company then I will treat it with more care.
You see the two really work hand in hand,because any good work done in producing and marketing a lovely kit,are worthless if there is no after sales backup,or one that compromises quality to its customers ?
It does appear that there are weak links here in the packing of kits,what has happened to the good old packing slips ? ie packed by Daisy,or packed by 1215 etc.
The alarm bells should be ringing at Minicraft that there is a weak link in some departments,and once more they need to act upon their customers complaints with accuracy.
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