Howdy Guys and gals,
Ok, first thanks for the support and I would like to say straight away that I am only after whats "due" to me. I have always been like that even in automobile accidents, if I am not seriously hurt, I dont try to get more than what is fair and equitable. Even in the modelling industry, I can see where "overcompensation" could bring the cost of modelling up for everyone. So I am really only out to get replacement parts for the parts that are unusable. This may seem like I am giving the company the easy way out, but, I feel its the right thing to do. I can remove flash from parts, it wont be the first time, but the warped and mishapen parts.....short of major surgery such as boiling water and risking burns while I attempt to reform the pieces....well those parts need to be replaced.
Anyway, here is TESTORS reply:
Dear Greg,
I am very sorry that the new kit you purchased was not up to the
quality you expect from Testors. There are a couple options here:
I can replace the parts that are warped or came damaged, I just need a
list of the parts that you need.
You can return the kit to us and we will issue you a merchandise credit
for the retail price of the kit which you can use on any of our current
Testors model kits.
Let me know which way you would like to go so that we can recify the
situation and get you back to modeling.
Best Regards,
Christie Van Hulle
Testors Customer Service
>>> testors 01/23/08 7:58 AM >>>
So, I am off to get a list of any and all parts that are "not up to standards for replacement so I can send them the list. We'll see how well this works.
And again, at the conclusion of this i will post the contact info for the company and if any of you feel like letting them know how you rate their handling of this situation, you will be able to do so.
I'll keep you informed,
Greg |