GEEDUBBYA

Howdy again guys and gals,

Ok, here is my reply to Ms. Van Hulle:

************************************************** *******
Hello Ms. Van Hulle,

First off I would like to thank you for your prompt reply concerning this matter, it is much appreciated.
I am sitting here with the model instruction sheet in front of me and the parts in question appear to be part #2 (left fuselage half) and the right fuselage half, the instructions do not reflect a part number for the right half, so in order to better describe the parts, lets just say both parts of the main body of the aircraft (left and right sides).
As for the rest of the parts covered in "flash" (excess plastic), I can clean these parts by trimming and alot of sanding, so as that they can be used.
Having worked with plastic injection molding equipment where I work, I know that the flash is caused by lack of "clamping pressure" on the mold and/or too much injection pressure. Or it may possibly be that the mold is worn and needs to be resurfaced. Whatever the cause, the machine operator should have caught these parts before they went to the shipping department.
But, I do wish to say that overall, your products are usually top quality and I realize that sometimes defective parts do "get by" and are shipped. This is something that all manufacturing companies have fought with throughout history so I dont bear ill feelings towards your company and by no means will it prevent me from purchasing your products in the future.
I wish to compliment you personally on your handling of this situation and express a sincere "Thank You" for your promptness.

Thank you again for your help, tell your boss I said you could have an extra 30 minutes for lunch today. Have a good day,


Greg Worsham

GEEDUBBYA@prodigy.net

************************************************** ******
So...........now the next move is TESTORS, we will find out how quickly they will ship to please a customer. And of course, i will keep ya'll informed.

have a good day,

Greg