| As far as customer service - getting any form of reply to a customers Email enquiry is a bonus! Sounds like they are a company which actually value customer satisfaction! **Suprised Look**
There aren't too many of those around now days! I once bought a part for my mountain bike and the guy in the shop sold me the wrong size for the seatpost, I went back again quite happily and told to the same guy that it wasn't the size I'd asked for and I needed to change it for the right one, He then said he couldn't accept the return as there was nothing wrong with it. Had to have a discussion about it being the wrong size before he finally gave me my money back.
I think it's probably best avoiding arguments with customers - anyhow I never went back there again and it closed down a little while later! What happened to those shops where you could go in and there would always be a few people in there having a chat with the shop keeper and browsing the stuff on sale...I guess they all closed down - the people in there probably never bought anything! :P
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