Howdy Alan & Bunker,
Well, first in regards to Alans post I will say this. Having dealt with Fujimi and ModelCraft over warped, missing or defective parts, I can say that these companies have all "stepped up to the plate" concerning problems I had with their products and resolved them satisfactorily.
But, and I will believe this to my dying day, the only reason the resolutions came so quickly was the members of this forum and the fact that I had mentioned to each manufacturer that I was a member here and that this forum boasts several thousand members world wide and the fact that i would be documenting my correspondence with them...here.
So whether ya'll realize it or not, the members here are alot more powerful than you might think. I would suggest that anytime a member has a problem with a kit and contacts a manufacturer, they should inform the manufacturer that they belong to this forum and give the web address and tell them that it will be documented here.
As for searching the store then buying online, I know this happens and is a major factor in why there arent many "mom and pop" hobby shops around anymore.
Ok, here is the latest communication from testors which I recieved today:
************************************************** *****
Dear Mr. Worsham,
I have placed your replacement parts order, and I forwarded your email
to quality control and they are already on the situation. So I thank
you
for your patience and for taking the time to write us about this
problem!
Best Regards,
Christie Van Hulle
Testors Customer Service
************************************************** *****
So they are ontop of the situation at the factory apparently. I will inform ya'll of any new developements or the arrival of the parts. We'll see how speedy they ship.
have a good day,
Greg |