Scale Models - View Single Post - TESTORS or How to deal with manufacturers

**GEEDUBBYA** · 29-01-2008

:grinb all2:

Howdy Guys and Gals,

Just wanted to provide some closure on this thread. I recieved both halves of the "Gates Learjet" fuselage, the parts that were warped and mishapen, today in the mail.
One week ago tomorrow (tuesday) was when i bought the model so I think that six days to get replacement parts is outstanding. I applaud Ms. Christie Van Hulle on her handling of this matter in such a timely manner. My hats off to the "testors corp." also for hiring such a high standard of employee.
Below is my letter to Ms. Van Hulle informing her of the reciept of the parts:

************************************************** ******

Hello Ms. Van Hulle,

I wanted to let you know that the replacement parts you had promised were recieved by my self this afternoon Monday, Jan. 28th, 2008.
I also wanted to compliment you on your handling of this matter. It is not often that you find a company with people who will take the time to ensure a satisfied customer in the timely manner that you did.
You have made me one very happy customer, thank you again.

Have a good day,

Greg Worsham

************************************************** ******

And here is the "contact page" for testors: The Testor Corporation

Have a good days guys and gals and thanks again for all of your words of support.

Greg aka GW

29-01-2008	#17 (permalink)
GEEDUBBYA Moderator Join Date: Jan 2005 Location: Pine Bluff, Arkansas Real Name: Greg My Models: model planes tanks and helicopters as well as missiles and rockets Visit GEEDUBBYA's Gallery Posts: 1,015 Images: 329	*:grinb all2:* *Howdy Guys and Gals,* *Just wanted to provide some closure on this thread. I recieved both halves of the "Gates Learjet" fuselage, the parts that were warped and mishapen, today in the mail.* One week ago tomorrow (tuesday) was when i bought the model so I think that six days to get replacement parts is outstanding. I applaud Ms. Christie Van Hulle on her handling of this matter in such a timely manner. My hats off to the "testors corp." also for hiring such a high standard of employee. *Below is my letter to Ms. Van Hulle informing her of the reciept of the parts:* ************************************************ ** Hello Ms. Van Hulle, I wanted to let you know that the replacement parts you had promised were recieved by my self this afternoon Monday, Jan. 28th, 2008. I also wanted to compliment you on your handling of this matter. It is not often that you find a company with people who will take the time to ensure a satisfied customer in the timely manner that you did. You have made me one very happy customer, thank you again. Have a good day, Greg Worsham ********************************************** ** And here is the "contact page" for testors: The Testor Corporation Have a good days guys and gals and thanks again for all of your words of support. Greg aka GW**