| Hi Charlotte
On many laptops the built in wireless network sub system is turned off by default. I suspect it's something to do with the use of laptops on aircraft!
On my elderly Acer pressing the 'Fn' key and the F4 key together toggles the internal wireless system on and off.
It's worth a try if you can figure out which is the appropriate key combination (if any) on your laptop. Best of luck.
Barry |