| Howdy again Jeff,
Now this is only a suggestion so think about it and i hope you have read this before you do anything Friday concerning this subject.
I realize that a phone call is alot faster than an email, however, during a phone call you sometimes get sidetracked because you have another person speaking, where-in with an email, there are no interuptions to cause you to lose your train of thought. Also with an email, you have complete control of the situation at the time, you are able to give as little or as much information as you see fit.
Personally I am fond of the email or written correspondance when dealing with "customer service representitives", but thats just me, I explain the situation, submit my desired settlement, drop a name such as this forum and the fact that it boasts over 4000 members worldwide, point out that those 4000+ ppl are "eagerly awaiting" the outcome of this "conflict" and await their reply.
So far, with out fail, all of the companies I have had to deal with (Minicraft, Testors and Fujimi) have all replied within 2 days with an offer to replace the parts I needed free of charge.I write back, thanking them for their prompt and timely handling of the situation. And within a week, the parts arrive (even the ones from fujimi....they are in japan).
Also once I recieve the parts, I always write another email to the contact person thanking them and letting them know that I appreciate their efforts and assure them that their response has
made them look really well in the eyes of the 4,000+ members of the forum.....oh yeah then i usually throw in something like "tell your boss I said you could take and extra 15 minute break" or "tell your boss that I said you have done so well, you should get tomorrow off".
Anyway, thats how i have handled the various companies in the past, how you handle it is up to you, what works for some might not work for others. I just thought i would pass on my method.
have a good evening,
Greg |