| Howdy Jeff,
Well, glad you were able to get some action taken by the distributor. As for the 3-6 weeks, I know that seems "way out", but, I really doubt that it will take that long to get the parts once the company is informed of the problem. Now on the otherhand it might since you are afterall going thru a "middleman" so to speak (the distributor), but I know back when i dealt with Fujimi, I had the replacement parts very quickly, I want to say within a weeks of speaking with them.
Now.....onto something we all can use. As i have stated before, I have had to contact manufacturers on several occassions, Fujimi, Testors and Minicraft.....I was wondering if you might let us know who you spoke to at Dragon USA. I am trying to keep a list of customer rep contacts for future use not only for myself but for others who, in the future may have need to contact customer service of various companies.
I realize that over time, the various customer service reps will change, but i have considered beginning a thread with information on how to contact the various companies and who to "seek out' at each company. I have the phone numbers, email and mailing addresses of most all of the manufacturers, but only a few actual contacts (people to ask for).
Anyway, like I said, hopefully you will get your parts sooner rather than later, I know i hate stopping a build waiting on parts, but sometimes thats just what ya gotta do.
Have a good day,
Greg |