new to trains

westbourne models is ace. brilliant shop ( i also build marine models too ! )
but getting back to the original posting on this topic (asking for some cyano in a model shop... )
the answer sometimes is to look further afield if you do not get the level of service you expect......, if it is adhesives you need for your modelmaking go to an adhesives specialist....dont buy from your model shop,( i know this further kills the model shop trade- but they need to step up a gear to survive !)
buy model kits from modelshops, buy timber from a timber merchant ( for boat building or whatever) this i find allows you access to specialists, you get top quality goods or materials fit for the job you intend to use them for - you also get access to the information you need and thus get better results as an 'end result'
( i fail to remeber how many times i have bought a boat kit to find poor quality timber in the box, - timber that is warped, that is too 'green', has poor surface or grain and stuff that generally only fit for firewood and you pay several hundred quid in the modelshop for the sealed box of bits !!!!!)

for those who need adhesives then i can recommend the following firm ( to which i have no interest whatsoever) but they have always given great service and they REALLY ARE SPECIALISTS......

adhesive brokers.... tel 01494 771480 or see www.adhesivebrokers.co.uk

noobee captain

I am led to believe that PC World have a policy not to employ anyone who knows too much about computers!!

John

Good to see they are committed to their policy's

Bluewavestudios

I think I have been fortunate in these respects then in that I have always had good model shops around me who know me and what I build and my capable skills as they have seen my models out on the field etc....sadly those days have gone now as those shops have long gone...apart from one who is getting to know me now but he is over 30 miles away.
Overall though I agree with the comments that you should be able to walk into a shop and ask for something and at least expect the assistant to know what you are talking about.
I did this deliberatley in Dixons a few years back to get my own back on the shop staff after being told off by a particularly overkeen salesman for talking to friends of mine in the shop...!!! quote "if you want to talk to friends please do it outside the shop" !!! (That day there were 3 top bosses in suits on the shop floor, they were easily spotted because all the staff were like flies on acid !!!)
Anyway, back to my particular shop assistant, I was in dixons with my Nephew about a week after the bosses visit and said assistants were hovering about, I said to my nephew watch this....sure enough, the same snotty arse that told me stop talking in shop a week before came up..."Can I help you...???" I said yes, "do you sell DCC..?" DCC...??" Yes I said, "Digital Compact Cassette" Said assistant looked very blank and confused for a few minutes before deciding on the response, "Hang on, i'll go out the back and have a look"....I knew full well Dixons didn't sell that product as by that stage it was a specialist audio music product and not available in stores like Dixons...needless to say the assistant walked as far as the video recorder stand and came back and said, "No i'm sorry we don't sell that sir" I just said, "I already knew that ya w*nker" and left lol.

Needless to say...he still works in Dixons/Currys and I still tell him to get lost when he runs up to me with, "Can I help you Sir...???" you'd think he'd learn by now and he is about the same age as me too !!!

Regards........Mark

wonwinglo

Nice one Mark,these people need to read up about their products,I think that anyone who deals in high tech equipment should 1/ Be interested and knowledgeable in the subject and products that they deal with 2/ Keep up to date in what they are dealing with 3/ The companies concerned should hold product education classes run by experts on a regular basis.
However we all know that these shops work on profits as their main aim for their shareholders,they employ cheap labour and give no educational classes for their products,you only get what you pay for in terms of quality of personnel,gone even are the days of proper recruitment people selecting the best,instead we get a poor service and after sales,sadly a signs of our times,we have the products but not the shops or staff to sell them in a proper manner.

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'And there I was oil on my goggles from a broken pipe,then I looked at the altimeter,all I could see was the makers name !'
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