Dear NTL

**John** · 01-12-2005

I don't know if this complaint letter is real, but I hope it is

Dear Cretins,

I have been an NTL customer since 9th July 2001, when I signed up for your four-in-one-deal for cable TV, cable modem, telephone, and alarm monitoring. During this three-month period I have encountered inadequacy of service, which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative and seek to rectify these difficulties – or more likely (I suspect) so that you can have some entertainment reading material as you while away the day smoking, and drinking vendor-coffee on the bog (toilet) in your office.

My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my arse waiting for your technician to arrive. When he did not arrive, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website. HOW? I alleviated the boredom by playing with my testicles for a few minutes – an activity at which you are no doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools – such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived, six weeks after I had requested, and begun for pay it. I estimate your Internet server’s downtime is roughly 35% -- the hours between about 6pm and midnight, Monday through Friday, and most of the weekend.

I am still waiting for my telephone connection. I have made nine calls on my mobile to your no-help line, and have been unhelpfully transferred to a variety of disinterested individuals who are, it seems, also highly skilled bollock jugglers. I have been informed that a telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line available (and then been cut off); that I will be transferred to someone (and then been redirected to an answering machine informing that your office is closed); that I will be transferred to someone and then been redirected to the irritating Scottish robot woman, and several other variations on this theme.

Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle moments to attend too. Frankly I don’t care. It’s far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music. Forgive me, therefore, if I continue.

I truly thought British Telecom was shit, and they had attained the holy piss-pot of god-awful customer relations; and that no one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That’s why I chose NTL, and because, well, there isn’t anyone else is there? How surprised I therefore, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of bastards you truly are. You are sputum-filled pieces of distended rectum incompetents of the highest order.

BT – wankers though they are – shine like brilliant beacons of success in the filthy mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for services, which you have so pointedly and catastrophically failed to deliver. Any such activity will be greeted initially with hilarity and disbelief and will quickly be replaced by derision, and even perhaps bemused rage.

I enclose two small deposits, selected with great care from my cat’s litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit – they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and its worthless employees.

Have a nice day. May it be the last in miserable short lives, you irritatingly incompetent and infuriatingly unhelpful bunch of twits?

**wonwinglo** · 01-12-2005

Nice one John !! actually it is not far from the truth,they installed my broadband connection without any tests whatsoever,I spent 24 hours trying to connect only to discover that when they fitted the co-axial to the top box they had short circuited the wires,they had not even bothered to check it with a meter,little wonder that I had no connection,they dotheir accounting is appalling as it not only shows three different companies but goes to three seperate offices,any attempt to make enquiries, greets you with these hairless zombies on the end of the line passing the book to anyone who they think they will get away with it,usually you get passed back and forth after countless quiet moments interspearsed with piped music,technical service is a big joke because they dont have a clue what you are on about,but the biggest annoyance is their constant weekly nationwide upgrades and downtime,if you get asked for your password then you know they have problems,now here is a funny thing,every time they go down it seems that it has rained heavy ? does this lead me to the conclusion that they have as much problem to their systems with rainwater, as British Rail do with leaves on the track ? all very odd especially as they have now been in business for a long time,in fact longer than they have been called ntl.
There used to be a cryptic web site called 'Not till later' which they had to buy up because it was causing them some headaches,the figure quoted was something like £30,000 so they must have been concerned about it,it was probably run by the person who wrote that brilliant letter.