Yep, it’s a whole different world isn’t it. If it’s not written down, it’s a rumour, and if it’s not signed and dated, it’s graffiti
Did you have witnessed second checks on critical operations as well? Had a lot of arguments with the QA bods over those. They are supposed to be used only on steps that can’t be proven any other way (such as witnessed critical chemical additions, ie did it go in or not?), but they wanted them in just to make sure the operators did their jobs properly, like pressing a mixer start button at the right time.